Privacy Policy
Last updated: 22 March 2026
1. Who We Are
V2Events is operated by Version 2 Events Ltd, registered in England and Wales.
For any data protection queries, please contact us at support@v2events.uk.
2. What Data We Collect
We collect and process the following categories of personal data:
2.1 Ticket Buyers
- Full name and email address (provided at checkout)
- Payment reference data (Stripe session ID, payment intent ID, customer ID)
- Amount paid and transaction details
2.2 Partner / Event Organisers
- Organisation name and contact name
- Email address and phone number
- Social media handles (Instagram, Twitter) and website URL
- Stripe Connect account information
2.3 Followers
- Name and email address
- Notification preferences (new events, reminders)
2.4 Event Staff
- Email address
2.5 All Users (via Authentication)
- Account information managed by our authentication provider, Clerk (name, email, session data)
2.6 Automatically Collected Data
- IP addresses (used for rate limiting; not stored permanently)
- Performance and web vitals data (via Vercel SpeedInsights, subject to your cookie consent)
3. How We Use Your Data
We use your personal data for the following purposes:
| Purpose | Lawful Basis (UK GDPR) |
|---|---|
| Processing ticket purchases and sending confirmation emails | Contract performance (Art. 6(1)(b)) |
| Processing partner applications | Contract performance (Art. 6(1)(b)) |
| Processing refund requests | Contract performance (Art. 6(1)(b)) |
| Sending event reminder and notification emails to followers | Consent (Art. 6(1)(a)) |
| Rate limiting and security | Legitimate interests (Art. 6(1)(f)) |
| Website performance analytics | Consent (Art. 6(1)(a)) |
4. Third-Party Services
We share your data with the following trusted third-party service providers:
- Stripe — Payment processing. Stripe processes your payment card details directly; V2E never sees or stores your full card number. See Stripe's Privacy Policy.
- Clerk — Authentication and user account management. See Clerk's Privacy Policy.
- Resend — Transactional email delivery (ticket confirmations, notifications). See Resend's Privacy Policy.
- Supabase — Database hosting and storage. See Supabase's Privacy Policy.
- Vercel — Website hosting and performance analytics. See Vercel's Privacy Policy.
We do not sell your personal data to any third party.
5. International Data Transfers
Some of our third-party service providers (Stripe, Clerk, Resend, Supabase, Vercel) may process your data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the UK Government and/or transfers to countries with adequate data protection laws as recognised by the UK.
6. Data Retention
We retain your personal data for the following periods:
- Ticket and buyer data: 2 years after the event date, then deleted.
- Partner account data: Until you request account deletion.
- Rejected partner applications: 6 months, then deleted.
- Follower data: Until you unfollow the organiser or request deletion.
- Refund request records: 2 years after the event date.
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — Request a copy of the data we hold about you.
- Right to rectification — Request correction of inaccurate data.
- Right to erasure — Request deletion of your data (subject to legal obligations).
- Right to restrict processing — Request that we limit how we use your data.
- Right to data portability — Request your data in a machine-readable format.
- Right to object — Object to processing based on legitimate interests.
- Right to withdraw consent — Where processing is based on consent (e.g. follower notifications), you can withdraw at any time via the unsubscribe link in our emails or by contacting us.
To exercise any of these rights, please email support@v2events.uk. We will respond within 30 days.
8. Children's Data
V2Events is intended for users aged 16 and over. We do not knowingly collect personal data from anyone under the age of 16. If you believe we have collected data from a child under 16, please contact us immediately at support@v2events.uk and we will delete the data promptly.
9. Cookies
We use essential cookies for authentication and optional analytics cookies for website performance monitoring. For full details, please see our Cookie Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
11. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk/make-a-complaint
- Telephone: 0303 123 1113